Guest Experience Ambassador
hace 4 semanas
About the Role:
We are seeking a highly skilled Guest Experience Agent to join our team at SLS Barcelona. As a key member of our pre-opening team, you will be responsible for delivering exceptional guest experiences from arrival to departure.
Key Responsibilities:
- Guest Interaction: Greet and assist guests in a warm, courteous, and professional manner, accommodating their general and unique requests.
- Concierge Services: Inform guests of hotel facilities, local attractions, and events, providing personalized recommendations and securing tickets for events.
- Guest Feedback: Analyze customer feedback and reviews to continuously improve overall rating, scores, and metrics.
- Issue Resolution: Handle guest complaints and inquiries promptly, aiming for swift and satisfactory resolution.
- Team Collaboration: Work closely with Front Office, Housekeeping, Food & Beverage, and other departments to communicate guest preferences and special requests.
Requirements:
- Experience: Minimum of 2 years of Front Office/Guest Relations experience, preferably in an upscale or lifestyle brand hotel.
- Language: Fluent in Spanish and English.
- Skills: Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
What We Offer:
- Competitive Package: A competitive package and plenty of opportunity for development.
- Brand Culture: Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- Global Opportunities: The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
About SLS:
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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