Customer Service Operations Coordinator

hace 1 semana


Coslada, Madrid, España Epiroc A tiempo completo

About the Role
The ideal candidate for this position will have strong organizational skills and be able to effectively prioritize tasks. Proficiency in administrative software such as ERP and CRM systems, as well as office tools like Excel and Word, is a must.

Responsibilities
This role involves delivering excellent customer service and ensuring seamless communication with clients and prospects. The successful candidate will support the sales team by generating real-time information and executing the order process efficiently. Key responsibilities include creating records in the IT system for new machines, handling material returns, and facilitating operations of the sales team. Additionally, the role requires interacting with various stakeholders to resolve customer complaints and provide accurate information on products sold, including type, price, and delivery time.

Requirements
To succeed in this position, you will need professional experience in similar roles, with a focus on prioritizing customer satisfaction and accuracy in processes and documentation. Strong written and verbal communication skills are essential, along with knowledge of English and Portuguese being an asset. Experience in administrative management and familiarity with ERP and CRM systems are highly valued. This is an excellent opportunity for professional development and growth in the commercial and administrative areas, critical to the operational success of Epiroc Iberia.

About Epiroc
Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. With groundbreaking technology, Epiroc develops and provides innovative equipment and solutions for surface and underground applications, including drill rigs, rock excavation and construction equipment, and tools. We also offer world-class service and aftermarket support, as well as solutions for automation, digitalization, and electrification. As a leading company in the mining industry sector, we had revenues of over SEK 60 billion in 2023 and employ around 18,200 passionate employees worldwide.



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