Business Operations Specialist
hace 1 semana
Job Summary
">We are seeking a highly skilled Business Operations Specialist - Sales Support to join our team at Epiroc. In this role, you will be responsible for delivering professional and timely information to clients and prospects, ensuring a seamless experience. You will support the sales team with excellence in sales operations, empowering their success and strengthening their impact in the market.
Key Responsibilities
- Provide accurate and up-to-date information about products sold, including type, price, and delivery time, to potential clients.
- Contact factories or local suppliers when necessary to obtain information on scope, availability, and options.
- Facilitate the operations of the sales team by generating real-time information and taking action as needed to support Technical Sales Delegates.
- Execute the order process, including registering, invoicing, and delivering sold products in a timely manner, and issuing credit notes if necessary.
- Create records in the IT system for new machines and handle material returns to factories.
- Follow up on customer complaints and interact with various stakeholders to ensure resolution.
Requirements
- Professional experience in similar roles.
- Ability to prioritize customer satisfaction and address needs proactively.
- Ensure accuracy in information, processes, and documentation.
- Strong written and verbal communication skills to convey information clearly and professionally.
- Good knowledge of English and Portuguese is an asset.
- Capacity to work collaboratively with sales teams, logistics, and other departments.
- Experience in administrative management is valued.
- Familiarity with ERP and CRM systems and office software (e.g., Excel, Word).
About Us
Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. We develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. Our company also offers world-class service and other aftermarket support, as well as solutions for automation, digitalization, and electrification.
What We Offer
- A competitive salary of approximately $55,000 per year.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A dynamic and supportive work environment with a passionate team of around 18,200 employees in over 150 countries.
How to Apply
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service and supporting sales operations, we encourage you to apply for this exciting opportunity. Learn more about us at www.epirocgroup.com and discover how you can contribute to our mission of shaping a sustainable future.
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