HR Service Delivery Specialist

hace 1 mes

Granada, Granada, España Alight A tiempo completo

Your application for a role at Alight Inc. is currently being considered. As part of the divestment process, this position will be aligned with the new Payroll & Professional Services business owned by HIG Capital. By applying, you understand that your application information will be shared with the Divested Group company. If you are offered a position, it will be contingent on a background check consistent with the Divested Group company employment policies.

The Role

As a key member of our team, you will contribute to the support and execution of customer services activities, ensuring accurate and timely output. Your responsibilities will focus on customer services, including advising clients on queries and issues, ensuring data management accuracy, and responding to tickets and calls within SLA timescales.

Responsibilities

  • Provide expert HR advice to clients, ensuring a good understanding of country-specific legislation and tasks.
  • Ensure data management is performed accurately and on time, where applicable.
  • Respond to tickets and calls within SLA timescales and to a high standard.
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps or inconsistencies in the documentation, also supporting the updating of DWIs.
  • Complete SOC Controls on time and with necessary evidence.
  • Report system issues and defects correctly, logging tickets with necessary details and evidence for investigation.
  • Highlight deviations from the standard scope of service to the Service Manager.
  • Recognize and deal appropriately with sensitive and confidential information.
  • Contribute to team meetings and raise issues immediately to the Service Manager.
  • Build good relationships with internal stakeholders and keep them updated when needed.

Requirements

  • Achieve 100% attainment of customer SLA agreements.
  • Demonstrate professionalism and act responsibly.
  • Adhere to all Security and Compliance procedures and quality standards.
  • Be accountable, take advantage of opportunities, and demonstrate personal responsibility and eagerness to explore and acquire necessary skills.
  • Solve problems proactively, identifying issues in the workplace and putting forward creative solutions for continuous improvement.
  • Take ownership, proactively seeking clarity of role, accomplishment of individual and team objectives, and future personal career opportunities.
  • Be client-centric, actively responding to meeting expectations and requirements of internal and external clients, ensuring a balanced approach between client requirements and Alight priorities.
  • Be effective, demonstrating knowledge of the Alight Way, our values, and levers for success, contributing to and working to agreed global standards, utilizing tools and technologies to act fast and achieve maximum personal productivity.
  • Flexibility to support a global and fast-paced environment.
  • Attention to detail.
  • Excellent Dutch written and verbal skills and good English skills.
  • Self-motivated and a willingness to learn.

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.

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