Payroll Delivery Specialist
hace 2 meses
Job Summary
The Payroll Delivery Specialist is responsible for ensuring the smooth operation of payroll processing in our day-to-day business environment. This role serves as the primary point of contact for client requests and works closely with the Payroll Country Owner (PCO) to provide exceptional customer service while adhering to country standards.
Key Responsibilities
- Run end-to-end payroll processing following established payroll calendars and agreed-upon processes.
- Participate in projects activating customer solutions, including setup and testing of Alight Pay customer workbooks as needed, with PCO support.
- Contribute to project meetings and provide input on status reports.
- Adhere to country standards and best practices for client solutions.
- Support client workbooks and related product and process documentation.
- Complete client testing scenarios for each product release and client workbook update.
- Ensure SOC controls are completed on time with necessary evidence.
- Conduct knowledge transfer sessions and support colleagues and clients.
- Act as the first point of contact for client support.
- Recognize and handle sensitive and confidential information appropriately.
- Support improvement initiatives.
- Keep internal stakeholders informed in a timely and accurate manner.
- Participate in projects and activities as needed.
Requirements
- Fluent in English (written, oral).
- Advanced level of Excel.
- Experience in the HR consulting, payroll, and outsourcing industry.
- Solutions-based thinker with a natural inquisitive mind.
Work Experience
- At least 4 years of experience in a payroll role.
- Business analysis experience.
- Experience working for a global organization with a multicultural environment.
What We Offer
A competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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