Senior HR Service Specialist

hace 2 días

Granada, Granada, España Alight A tiempo completo
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Senior HR Service Specialist. As a key member of our customer service operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of customer service activities.

Key Responsibilities
  • Independently perform customer service activities as per agreed calendars and KPIs
  • Support statutory and year-end reporting to agreed calendars and KPIs
  • Use expertise to advise on client queries and issues, ensuring a strong understanding of country-specific legislation and tasks
  • Support and knowledge transfer to apprentices and/or associates on data management or customer service activities
  • Ensure tickets and calls are responded to within SLA timescales and to a high standard
  • Support system maintenance testing and liaise with third parties
  • Conduct knowledge transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidence
Requirements
  • 100% attainment of customer SLA agreements
  • Demonstrate professionalism and act responsibly
  • Adherence to all security and compliance procedures and quality standards
  • Be accountable, take ownership, and demonstrate personal responsibility and eagerness to explore and acquire necessary skills
  • Be a key team player by collaborating and sharing knowledge to accomplish personal and team results
  • Solve problems by proactively identifying problems or challenges in the workplace and putting forward creative solutions to drive continuous improvement
About Alight

Alight is a growing worldwide organization that offers a competitive total rewards package, continuing education and training, and tremendous potential for career growth. We are committed to providing exceptional service to our clients and are seeking a highly skilled and motivated individual to join our team.

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