Motorcycle Industry Expert

hace 7 días


Barcelona, Barcelona, España CPM A tiempo completo

Company Overview

CPM International is a global organization with a presence in over 30 countries. We provide multilingual support in various languages tailored to the needs of our diverse markets.

We focus on customer service, sales, and technical support solutions for clients worldwide. Our company values diversity and welcomes everyone, embracing unique styles. Our inclusive workplace fosters a culture where you can bring your whole self to work.

Job Description

The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and members. This role represents the brand and its values through every customer interaction, maximizing the HOG member experience.

We are seeking a passionate and driven individual who excels at providing an exceptional customer experience.

Main Responsibilities

  • Represent the H-D Brand and its values.
  • Provide bespoke and exceptional customer service.
  • Answer customer inquiries and escalate to relevant parties.
  • Manage customer relationships, focusing on developing and retaining customers and members.
  • Ensure an optimum customer experience through every interaction.
  • Process payments on behalf of HOG members.
  • Drive revenue opportunities through cross-selling and upselling.
  • Capture customer feedback and report back to management for improved experience.
  • Maintain and update HOG member records on Salesforce.
  • Communicate effectively with customers and HOG members, ensuring high levels of satisfaction.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A fluent level of Dutch or German, with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A plus would be a fluent level of German.
  • Excellent written and verbal communication skills across supported languages.
  • A positive, enthusiastic, friendly personality, with strong listening and influencing skills.
  • The ability to perform under pressure and think quickly.
  • The ability to handle complaints and difficult customers.
  • Being passionate about motorcycles is a big plus.

Benefits

This full-time position offers:

  • A competitive salary of €20,349.77 gross per year.
  • A bonus of €600 after 6 months and €125 additional per month after 12 months.
  • Paid bank holidays + 1 extra day in lieu.
  • A hybrid work model.
  • 2 weeks of fully office-based training.
  • An office location in Barcelona (La Sagrera).

Other Benefits

You will also enjoy:

  • Best-in-class people engagement activities and programs.
  • Ongoing training and development opportunities.
  • An Employee Assistance Program – free, confidential, and impartial guidance and support.
  • An Employee Benefits Club – exclusive perks and rewards as a valued member of our organization.
  • An option to sign-up for discounted private health insurance.
  • A Referral Program – bring a friend and get a referral bonus.
  • Access to LinkedIn specialized training & courses.


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