Customer Service Representative for Global Brands

hace 6 días


Barcelona, Barcelona, España CPM International A tiempo completo

About Us

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we offer multilingual support tailored to diverse markets.

We prioritize customer satisfaction, teamwork, and personal growth. Our accessible workplace fosters inclusion and empowers employees to bring their unique perspectives to work.

The Role

You will work collaboratively with consumers to resolve product information requests and queries in a professional manner.

  • Analyze consumer problems and offer individualized solutions.
  • Provide an omnichannel service via telephone, email, chat, and social media.
  • Develop a deep understanding of New Balance products and services.
  • Become an expert on all aspects of the brand.
  • Embody our company values as a brand ambassador.
Requirements

To excel in this role, you will possess:

  • A fluent level of Dutch with exceptional grammar and spelling skills.
  • High-level English proficiency (written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A proactive approach to problem-solving.
Benefits

We offer:

  • Temporary contract with a 3-month probation period.
  • Part-time schedule (25 or 30 hours/week).
  • Competitive salary: €12,435.89 (25h/week) or €14,923.07 (30h/week) gross per year.
  • Incentives for top performance.
  • 24 calendar days of paid holidays per year.
  • Paid bank holidays plus one extra day off.
  • Holidays can be taken in Barcelona (La Sagrera).
  • Ongoing training and development opportunities.
  • Access to LinkedIn training courses.

Your Path Forward

  • Submit your CV highlighting relevant achievements and responsibilities.
  • No need for photos, age, marital status, or gender.
  • Our process includes submitting your CV, followed by email and video interviews.


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