Customer Service Representative for Global Brands
hace 1 semana
Cpm International is a global company with a presence in over 30 countries, offering multilingual support to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
We celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive workplace that empowers employees to bring their unique perspectives to work.
New Balance, our client, believes in the importance of movement and offers innovative products that combine function and fashion. As a member of our international team, you will play a crucial role in sharing these values with customers globally.
Our ideal candidate is passionate about delivering exceptional customer support, proactive in problem-solving, and committed to teamwork. Key responsibilities include:
- Providing product information and resolving consumer queries in a skilled and professional manner
- Analyzing customer problems and offering individual solutions
- Offering omnichannel service via telephone, email, chat, and social media
- Becoming an expert on New Balance products and services
To excel in this role, you should possess:
- A fluent level of Portuguese and Italian, with excellent grammar and spelling skills
- High-level English proficiency (written and spoken)
- A genuine passion for customer service
- Ability to handle sensitive calls with empathy
- Strong administrative skills with attention to detail
We offer a competitive salary of €17,600 per year, paid holidays, and a hybrid work model. You will also benefit from ongoing training, development opportunities, and access to exclusive employee benefits. If you are ready to make a difference, please share your CV highlighting your achievements and qualifications.
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