Digital Sales Account Manager
hace 5 días
SoftwareOne Overview
We are a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud.
Our 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.
Job Description
As a Digital Sales Account Manager, you will be responsible for managing relationships and ensuring exceptional service delivery for our SME clients.
You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts.
Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.
Key Responsibilities:
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
Requirements:
- Fluent in Dutch and English
- Passionate about Sales and customer satisfaction
- Experience in selling Technology: Products, and Services
- Strong Verbal Communication and Negotiation Skills
- Customer Onboarding and Handling Expertise
- Escalation Management Proficiency
- Request Tracking and Collaboration Skills
- Ability to convert Business Problems to Technical Solutions
- Continuous Learning Orientation
What We Offer:
- Flexible Timing, Hybrid model & reduced days on Summer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- Competitive compensation package (estimated salary €60,000 - €80,000 per year)
- A chance to be part of our new Sales Hub in Barcelona
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