Senior Account Manager
hace 3 semanas
About This Role
As a Senior Digital Sales Account Manager at SoftwareOne, you will be the primary point of contact for our Small and Medium Business (SMB) clients. This role requires building and maintaining strong, trust-based relationships with our clients, understanding their needs and goals, and delivering exceptional service delivery. You will drive sales, address software requirements, execute renewals, manage escalations, and maintain consistent coverage across all assigned accounts.
Key Responsibilities
• Manage client relationships and develop renewal strategies tailored to each client
• Act as the primary contact for digital service inquiries and coordinate with internal teams to meet client needs
• Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems
• Maintain a comprehensive understanding of clients' business landscapes and identify opportunities for growth
• Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns
What We Need to See
• Fluency in English
• Passion for sales and delivering customer satisfaction
• Experience in selling technology products and services
• Strong verbal communication and negotiation skills
• Customer onboarding and handling expertise
• Escalation management proficiency
• Request tracking and collaboration skills
• Ability to convert business problems to technical solutions
• Continuous learning orientation
What We Offer
• Flexible timing and a hybrid model with reduced days in summer
• A dynamic and collaborative work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• A chance to be part of our new Sales Hub in Barcelona
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please contact us. We will make every effort to accommodate your needs.
Equal Opportunities
SoftwareOne is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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