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Senior Associate, Client Solutions Expert

hace 1 mes

Barcelona, Barcelona, España GLG A tiempo completo

Job Summary

The Senior Client Solutions Associate role is a key position within our Life Sciences team, part of our EMEA Corporate Markets team based in London. We have a prestigious client base at leading Life Sciences corporations in the EMEA region, including top pharmaceuticals and healthcare technology companies.

This role involves delivering projects to clients, building relationships with council members, and working with senior colleagues to maximize GLG's growth and impact. You will have the opportunity to progress quickly and work in a collaborative environment.

This role is based out of our London office and operates under GLG's hybrid working policy. You will be expected to work from the office 8x monthly. Further details will be provided during the interview process.

Responsibilities

  • Learn the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG's network
  • Execute time-sensitive projects for GLG's clients working within a specialized team focused on the Life Sciences industry
  • Leverage GLG's network to match Council Members with clients based on client needs
  • Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
  • Maintain accountability and responsibility for client projects and the overall client experience
  • Enhance your knowledge of clients by building strong relationships with them
  • Work with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
  • Collaborate with GLG's Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products
  • Prepare for and attend client meetings

Requirements

  • Ability to multi-task and prioritize activities effectively, ensuring a high level of accuracy and attention to detail
  • Excellent communication skills
  • Demonstrable client services skills where you have owned relationships with clients
  • Experience of working in a fast-paced environment
  • Demonstrable commercial acumen
  • Strong desire to work in a collaborative environment
  • Master's degree, or above in Chemistry, Biology, Medicine, or other Life Sciences-related study
  • 1-2 years of work experience in a client service-focused position post-graduation
  • Full business proficiency in English; additional European languages are desirable but not essential for this role

Career Progression

Senior Client Services Associates typically progress onto Client Solutions Manager roles after achieving specific qualitative goals, including consistent high-quality end-to-end delivery, quality of relationship management, and outreaches. In this role, you will be responsible for your own book of business, managing client relationships, and increasing management responsibility of other/junior team members.

What We Offer

  • The opportunity to work with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basis
  • Full access to GLG Library and opportunity to attend events such as round tables with experts
  • Real autonomy in the role and the opportunity to progress quickly
  • Mentoring opportunities by becoming an Ambassador for new graduates
  • A great team atmosphere with socials, off-site activities, and sports teams to join