Senior Associate, Client Solutions Expert
hace 4 semanas
About the Role
The Senior Client Solutions Associate – German speaker role sits within our Professional Services Firms (PSF) team based in our Barcelona office.
We have a prestigious and sophisticated client base in Europe, including some of the world's top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day.
This is a key role within GLG, where you will own a portfolio of clients and be autonomously responsible for delivering projects.
In this role, you will have the chance to build relationships with our clients and network members and work with senior colleagues to maximize GLG's growth and impact.
At GLG, you will have both the opportunity to progress quickly and to work in a collaborative environment.
Key Responsibilities
- Learn the workflow by recruiting new senior industry experts during training to grow GLG's network
- Execute time-sensitive projects for GLG's Professional Services Firms (PSF) clients once successfully certified on recruiting
- Leverage GLG's network to match Network Members with clients based on the client's needs
- Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
- Maintain accountability and responsibility for client projects and the overall client experience
- Enhance your knowledge of your clients by building strong relationships with them
- Collaborate with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
- Collaborate with GLG's Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products
- Collaborate with senior team members to program virtual and live content events
- Prepare for and attend client meetings
Requirements
- Ability to multi-task and prioritize activities effectively while ensuring a high level of accuracy and attention to detail
- Excellent communication skills, both written and oral
- 1-2 years of demonstrable client services skills where you have owned relationships with clients
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