Technical Service Specialist

hace 7 días

Madrid Centro, Madrid, España Abbott Laboratories A tiempo completo
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott Laboratories

At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:

  1. Career Development Opportunities with an international company where you can grow the career you dream of.
  2. A company named one of the most admired companies in the world by Fortune.
  3. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Job Summary

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and for backup first line level one service and assisting with installations and deinstallations.

Key Responsibilities

  1. Provide first line service to customers (service interventions requiring less than 4 hours labor time).
  2. Schedule and perform planned maintenance (PM) activities.
  3. Assist with instrument installations and deinstallations.
  4. Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, and economic growth and profitability.

Requirements

To be successful in this role, you will need:

  1. A Bachelor's degree or equivalent experience.
  2. Proven track record in a similar position supported by management and customer references.

Desirable Skills

  1. Successful engagement with customers, specifically lab staff.
  2. Technical expert for product line responsibility.
  3. Strong communication skills.
  4. Ability to identify and drive resolution of issues.
  5. Strong experience in the use of analytical tools and software.

About Abbott Laboratories

Abbott Laboratories is an Equal Opportunity Employer, committed to employee diversity.

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