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Technical Service Specialist
hace 2 meses
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health.
We're always looking towards the future, anticipating changes in medical science and technology.
**Our Mission**
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life.
**What We Offer**
You Will Have Access To
- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**Job Summary**
Position: Technical Service Specialist - MELILLA
**Primary Objective of Position**
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
**Major Accountabilities**
- Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
- Schedule and perform planned maintenance (PM) activities
- Assist with instrument installations and deinstallations
**Success Metrics**
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
**Requirements**
- Bachelors degree or equivalent experience required.
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
**Background**
Proven track record in a similar position supported by management and customer references.
(1 year of experience)
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
