Technical Service Specialist
hace 4 semanas
This role is with Thermo Fisher Scientific, a company that values diversity and inclusion. As a Technical Service Specialist, you will play a crucial part in assisting our customers in resolving their technical issues related to Genetic System platforms such as NGS and CE. You will be the first point of contact for customers, providing remote support and troubleshooting over the phone and via email. Your goal will be to ensure that our customers have the best possible experience with our instrumentation.
Key responsibilities include:
Providing technical support and troubleshooting for customers
Collaborating with Support and Field Service Engineers to prioritize activities
Contributing to achieving specific Global Service & Support (GSS) related targets
Requirements include:
A master's degree in life science, engineering, or a related field
Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish, or Italian are a plus)
Problem-solving skills and experience
Practical experience in NGS and knowledge of basic techniques related to Molecular Biology products with related instruments and applications background
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