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Technical Service Specialist
hace 2 meses
About Abbott Laboratories
Abbott Laboratories is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott Laboratories**
At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:
• **Career Development Opportunities**: Grow the career you dream of with an international company.
• **Awards and Recognition**: A company named one of the most admired companies in the world by Fortune.
• **Diversity and Inclusion**: A company recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**Position: Technical Service Specialist**
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and for backup first line level one service and assisting with installations and deinstallations.
**Key Responsibilities:**
• Provide first line service to customers (service interventions requiring less than 4 hours labor time).
• Schedule and perform planned maintenance (PM) activities.
• Assist with instrument installations and deinstallations.
**Success Metrics:**
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, and economic growth and profitability per district.
**Requirements:**
• Bachelor's degree or equivalent experience required.
• Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
• Proven track record in a similar position supported by management and customer references (1 year of experience).
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
