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Service Technical Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Service Technical Support Specialist to join our team at Importante Empresa. As a key member of our service department, you will play a crucial role in providing technical support for our distribution products and project management.
Key Responsibilities
- Provide technical support for PV, ESS, EV Charging, and other distribution products.
- Develop and deliver training programs for customers, installers, and EPCs on technical needs.
- Conduct troubleshooting and resolve technical issues.
- Collaborate with the R&D department to solve general problems and develop solutions.
- Travel to customer sites to provide on-site support and collect technical data.
- Conduct product failure analysis and risk assessment.
- Review and assess risks for pre-sales projects.
- Coordinate with other service departments to resolve issues and provide technical support.
Requirements
- Excellent understanding of the PV and ESS industry.
- Experience in PV/ESS products and related products.
- Strong communication skills with customers and service partners.
- Proficiency in Spanish and English (C1 level or above); additional language skills are a plus.
- Willingness to travel.
About Us
We are a leading green tech company dedicated to making a positive impact on the environment. With a strong focus on innovation and sustainability, we offer a dynamic and challenging work environment. As a member of our team, you will have opportunities for career advancement, bonus payments based on performance, and access to technical and commercial training programs.
