Personal Shopping Business Development Manager

hace 3 semanas

Madrid, Madrid, España Belmonte Group A tiempo completo
Job Title: The Personal Shopping Manager MADRID

Job Summary:

The Personal Shopping Manager is a key role in developing the Personal Shopping business, ensuring that "Private Clients" receive the most sophisticated stylism service and client experience.

Key Responsibilities:

  • Design the "Personal Shopping Client Experience" and ensure we meet excellence in every client interaction.
  • Create and take ownership of a clear plan to deliver results on time. Accountable for sales, productivity, and profit targets, giving full consideration to both short and medium-term opportunities.
  • Hire, train, and coach the personal shoppers and assistants in delivering the utmost Fashion experience, reaching operational excellence, and developing trust-based relations with clients.
  • Build close relationships with brands by visiting the stores to ensure up-to-date availability of stock, brand understanding, offers, and campaigns to support guests' needs and drive sales.
  • Lead by example and role model in delivering an exceptional personalized service to all guests. Setting and continuously monitoring service standards, motivating the team to achieve them, and taking proactive action to address any issues.
  • Plan and provide regular personal shopping and brand product training sessions.
  • Manage the creation and execution of Virtual Shopping media comms to engage the customer (WhatsApp Business stories, WeChat moments, etc).
  • Collaborate and build relationships with various departments, working to deliver various guests' requests.
  • Ensure that the department is fully compliant at all times with trading standards legislation, health & safety legislation, and security standards.
  • Support operational initiatives (payments, SOPs, IT).

Requirements:

  • At least 5 years' experience managing a team for a luxury retail brand.
  • A great communicator. Friendly and confident. Excels in building relationships with clients, colleagues, and brands.
  • Has a strong network and an existing "Client Book".
  • Results-oriented mindset.
  • A strong team player, but also someone who can work on their own initiative.
  • Ability to coach team members to drive performance and enable change, as well as supporting development.
  • Ability to bring ideas and share best practice with other teams.
  • Patient, understanding, and resilient.
  • Possess good listening skills.
  • Aware of cultural sensitivities who can flex their personal style to best service the guests.
  • Efficient, organized, and able to plan the working day to accommodate the guests.
  • Ability to work well under pressure.
  • Good attention to detail.
  • Excellent verbal and written communication skills in Spanish and English.

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