Personal Shopping Manager

hace 4 semanas


Madrid, Madrid, España Belmonte Group A tiempo completo
Personal Shopping Manager

At Belmonte Group, we are seeking a highly skilled and experienced Personal Shopping Manager to join our team. As a key member of our luxury retail team, you will be responsible for developing and executing strategies to drive sales, productivity, and profit targets.

Key Responsibilities:
  • Design and deliver exceptional client experiences, ensuring excellence in every interaction.
  • Develop and implement plans to achieve sales, productivity, and profit targets, considering both short and medium-term opportunities.
  • Hire, train, and coach personal shoppers and assistants to deliver outstanding fashion experiences and operational excellence.
  • Build strong relationships with luxury brands, ensuring up-to-date availability of stock, brand understanding, offers, and campaigns to support guest needs and drive sales.
  • Lead by example, role-modeling exceptional personalized service to all guests, setting and monitoring service standards, and taking proactive action to address any issues.
  • Plan and provide regular personal shopping and brand product training sessions.
  • Manage the creation and execution of Virtual Shopping media communications to engage customers.
  • Collaborate with various departments to deliver guest requests and ensure compliance with trading standards, health and safety legislation, and security standards.
Requirements:
  • At least 5 years' experience managing a team for a luxury retail brand.
  • Excellent communication and interpersonal skills.
  • Ability to coach team members to drive performance and enable change.
  • Results-oriented mindset and strong problem-solving skills.
  • Ability to work well under pressure and maintain a patient, understanding, and resilient attitude.
  • Excellent verbal and written communication skills in Spanish and English.

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