Luxury Retail Manager
hace 3 semanas
The Luxury Retail Manager is responsible for developing the Personal Shopping business, ensuring that "Private Clients" receive the most sophisticated stylism service and client experience.
To meet success, the Luxury Retail Manager will lead the team toward excellence, build positive relations with Luxury brands Store Managers, proactively develop and retain the Personal Shopping clientele, ensure perfect product display in our private spaces and drive the Virtual Personal Shopping activity, as well as identifying new business opportunities.
Main Responsibilities:- Design the "Personal Shopping Client Experience" and ensure we meet excellence in every client interaction.
- Create and take ownership of a clear plan to deliver results on time. Accountable for sales, productivity and profit targets, giving full consideration to both short and medium term opportunities
- Hire, train and coach the personal shoppers and assistants in delivering the upmost Fashion experience, reaching operational excellence and developing trust based relations with clients.
- Build close relationships with brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales.
- Lead by example and role model in delivering an exceptional personalized service to all guests. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues
- Plan and provide regular personal shopping and brand product training sessions
- Manage the creation and execution of Virtual Shopping media comms to engage the customer (Whatsapp Business stories, WeChat moments, etc)
- Collaborate and build relationships with various departments, working to deliver various guests requests
- Ensure that the department is fully compliant at all times with trading standards legislation, health & safety legislation and security standards
- Support operational initiatives (payments, SOPs, IT)
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Luxury Retail Manager
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Luxury Retail Manager
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Luxury Retail Manager
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