Senior Retail Manager

hace 2 semanas


Madrid, Madrid, España Luxury Goods Spain, S.L. A tiempo completo

Role Description


The Senior Retail Manager is a dynamic leader who oversees store performance and team management for Luxury Goods Spain, S.L. This role is critical in maximizing store targets, developing a strong retail background, and building relationships with clients.


Team Responsibilities



  • Implement a positive team environment that fosters trust, integrity, and superior performance standards, leading by example.
  • Work closely with the team and provide ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
  • Conduct regular performance conversations to discuss results and develop action plans.
  • Collaborate with the Store Manager and Human Resources for employee relations issues.
  • Ensure all company policies and procedures are followed by team members.

Client Focus



  • Lead and inspire the team to deliver exceptional client experiences, ensuring a hospitality mindset within the team.
  • Develop a client engagement mindset to build long-lasting relationships with clients.
  • Lead clientelling activities with the store team, developing actions to reach goals and KPIs.
  • Demonstrate leadership by actively participating on the sales floor.

Product and Merchandising



  • Monitor category performance and proactively propose action plans to achieve targets.
  • Partner with the Merchandising team to provide feedback on products, stock, and store requests.
  • Collaborate with Visual Merchandising to maximize category potential and maintain store image.
  • Ensure team members develop full product knowledge through training and stay aware of market trends and competitors.

Gucci is committed to diversity and welcomes applications from all qualified candidates, regardless of background, as an Equal Opportunity Employer.



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