French Customer Support Ambassador
hace 1 semana
Teleperformance, a world leader in customer experience management and contact center services, seeks motivated individuals to join its team as French Customer Service Representatives. Based in Barcelona, our company employs over 420,000 people across 88 countries, operating in various languages and business sectors.
About Teleperformance SpainWe are committed to providing an inspiring work environment that fosters job satisfaction and employee growth. Our company values employee well-being and strives to make them proud to be part of the Teleperformance family.
Job DescriptionThis role offers a unique opportunity to provide frontline service to customers, route calls to relevant departments, and ensure excellent communication through friendly and efficient responses. The ideal candidate will meet agreed-upon KPIs while adhering to policies and procedures.
Responsibilities:- Provide exceptional customer service by answering queries efficiently and effectively
- Rout calls to relevant departments ensuring seamless communication
- Meet or exceed agreed-upon KPIs to guarantee high-quality performance
- Maintain a working knowledge of products and services
To succeed in this role, you must possess:
- Native-level proficiency in French
- Excellent written and verbal English skills
- A minimum of 2 years of customer service experience, preferably in a similar industry
- Excellent time management, telephone etiquette, and IT literacy
- Previous Salesforce knowledge is an asset
We offer a comprehensive benefits package, including:
- Full-time and part-time positions available from Monday to Friday
- One week of initial training
- A competitive salary of €18,461.68 gross per year
- A Hybrid working model in Barcelona
- A Referral Program with referral fees up to €2,000
- A permanent presence of coaches for personal and professional development
- An international business casual environment
- A permanent contract
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