Technical Operations Manager Lead
hace 4 semanas
About Glovo
Glovo is a multi-category app connecting millions of users with businesses and couriers, offering on-demand services from over 170,000 local restaurants, grocers, and retailers.
We operate in more than 1500 cities across 25 countries.
Your Mission
As our Technical Operations Manager Lead, you will work closely with our Live Operations team, Product Tech teams, and other stakeholders to define and deploy our platform features.
We aim to build platforms and tools that integrate seamlessly with Live Operations existing processes and workflows.
The Journey
- Owning and improving platform performance metrics by integrating processes, information, and tools.
- Guiding the live operations platform roadmap and defining success metrics for implemented features.
- Crafting impact assessments and business cases for new platforms and features aligned with company goals.
- Collaborating with cross-functional teams to define solutions meeting business needs.
- Standardizing solutions to address live operations challenges at scale.
- Coordinating with multiple stakeholders and external vendors.
- Implementing and promoting new platform features with live operations teams.
- Tracking the impact of changes on global performance and efficiency.
- Ensuring strong collaboration and communication across the company.
- Setting project goals and managing project timelines and budgets.
- Conducting risk assessments for projects.
What You Will Bring
- Experience in fast-paced environments simplifying complex problems.
- Stakeholder Management: motivating teammates and influencing other teams to execute quickly.
- Strategic mindset: creating business cases and impact analyses.
- Project management experience, making effective use of time.
- Innovative problem-solving and idea validation.
- Curious about products and businesses.
- Collaborative demeanour with excellent communication skills.
- Understanding of customer support platforms and experience in customer service environments.
- Data analysis and market research skills.
- Fluent English communication skills.
Benefits
- An estimated annual salary of $95,000-$120,000, depending on location and experience.
- An enticing equity plan (if applicable).
- Top-notch private health insurance.
- Monthly meal benefits.
- Discounts on transportation, food, and childcare expenses.
- Discounted gym memberships.
- Flexible work arrangements, including remote work options.
- Enhanced parental leave (if applicable).
- Online therapy and wellbeing benefits.
About Us
Glovo values diversity and equal opportunities for talent from all backgrounds. We're dedicated to providing a non-vanilla culture built on talent and driving positive impact on millions of people.
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