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Technical Lead

hace 2 meses


Barcelona, Barcelona, España Ptc A tiempo completo

Job Title: Technical Lead

At PTC, we are transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations and create better products.

We're seeking a Technical Lead to manage our global support organization and provide world-class technical support to our clients. As a Technical Lead, you will collaborate with support managers worldwide and work closely with services and account teams to ensure all issues are handled effectively.

Your Key Responsibilities:

  • Manage 6-12 support engineers and their performance
  • Collaborate with services and account teams to resolve customer issues
  • Provide technical or procedural directions and interact with customers and internal teams
  • Run regular case and metric review meetings

Requirements:

  • Strong organizational skills
  • Ability to establish and maintain excellent relationships across various internal and external roles
  • Willingness to travel occasionally