Lead Underwriter Operations Team Manager

hace 1 mes


Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

At Zurich Australian Insurance Ltd., we are committed to delivering exceptional service to our customers. As a Lead Underwriter Operations Team Manager, you will play a critical role in ensuring the smooth operation of our Underwriting Operations team.

About Us

Zurich Australian Insurance Ltd. is a leading provider of insurance solutions in Madrid and Doñana Forest. We pride ourselves on our diverse and inclusive team, where 50% of our high-responsibility positions are occupied by women. Our company culture values volunteerism, social activism, and environmental sustainability.

About the Role

We are seeking an experienced professional to lead our Underwriting Operations team, including Wording Operations activities and Property Prime & CABT implementations for IPZ Programs. The successful candidate will collaborate closely with our Digital Center of Excellence and Financial Lines Program implementation team to deliver digital solutions across our network.

Key Responsibilities

The Lead Underwriter Operations Team Manager will be responsible for:

  • Leading the Underwriting Operations team, including 6-7 employees, and developing their skills through training and backup planning.
  • Maintaining open communication with stakeholders in central UW teams to ensure excellent service delivery.
  • Collaborating with project leads at Business Transformation team to support IPZ Transformation projects.
  • Developing the UW Operations Governance Model, defining roles and responsibilities, and creating SLAs with main stakeholders.
  • Ensuring data quality in global systems and following up on escalations to deliver excellent service within our network.

What You'll Need

To succeed in this role, you will need:

  • Proven experience in underwriting operations management.
  • Strong leadership and communication skills.
  • Able to work collaboratively as part of a diverse team.
  • Familiarity with digital transformation initiatives.

What We Offer

We offer a competitive salary package, including a base salary of €80,000 per year, plus benefits and opportunities for professional growth and development.


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