Exoticca Travel Operations Team Lead

hace 1 día


Barcelona, Barcelona, España Exoticca A tiempo completo
Lead a High-Performing Travel Operations Team

We are Exoticca, a pioneering online travel agency, and we are seeking a skilled Travel Operations Team Lead to join our dynamic team in Barcelona. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our team, ensuring exceptional customer satisfaction, and driving business growth.

About the Role
  • Team Leadership: Manage a high-performing team, setting goals, expectations, and monitoring performance metrics to achieve outstanding results.
  • Customer Focus: Develop and implement strategies to deliver 7-star customer service, focusing on loyalty and retention.
  • Operational Excellence: Supervise and report on key performance indicators (KPIs), DMC inquiries, and internal issues, taking ownership of successful resolutions.
  • Project Management: Collaborate with the Travel Operations Management Team on new projects related to GDS implementation and other initiatives.
Requirements
  • Leadership Experience: Minimum 2+ years of people management experience, with a proven track record of success.
  • Skillset: Excellent leadership and interpersonal skills, multitasking ability, customer-focused mindset, written and verbal communication skills, and deep knowledge of Amadeus/GDS.
  • Technical Skills: Experience working with systems such as Salesforce and Travelfusion is required.
What We Offer
  • Competitive Compensation: A competitive compensation package in line with job responsibilities and experience, including flexible compensation management for diet, transportation, and private health insurance with Cobee.
  • Hybrid Work Model: Offices in Barcelona city and a hybrid work model that offers the perfect balance between flexibility and collaboration.
  • Perks: Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties, and travel packages at reduced prices as perks for employees.


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