Exoticca Travel Operations Team Lead
hace 1 día
We are Exoticca, a pioneering online travel agency, and we are seeking a skilled Travel Operations Team Lead to join our dynamic team in Barcelona. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our team, ensuring exceptional customer satisfaction, and driving business growth.
About the Role- Team Leadership: Manage a high-performing team, setting goals, expectations, and monitoring performance metrics to achieve outstanding results.
- Customer Focus: Develop and implement strategies to deliver 7-star customer service, focusing on loyalty and retention.
- Operational Excellence: Supervise and report on key performance indicators (KPIs), DMC inquiries, and internal issues, taking ownership of successful resolutions.
- Project Management: Collaborate with the Travel Operations Management Team on new projects related to GDS implementation and other initiatives.
- Leadership Experience: Minimum 2+ years of people management experience, with a proven track record of success.
- Skillset: Excellent leadership and interpersonal skills, multitasking ability, customer-focused mindset, written and verbal communication skills, and deep knowledge of Amadeus/GDS.
- Technical Skills: Experience working with systems such as Salesforce and Travelfusion is required.
- Competitive Compensation: A competitive compensation package in line with job responsibilities and experience, including flexible compensation management for diet, transportation, and private health insurance with Cobee.
- Hybrid Work Model: Offices in Barcelona city and a hybrid work model that offers the perfect balance between flexibility and collaboration.
- Perks: Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties, and travel packages at reduced prices as perks for employees.
-
Senior Travel Operations Lead
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoAbout the RoleWe are seeking a skilled Senior Travel Operations Lead to join our team at Exoticca. As a key member of our operations team, you will be responsible for ensuring the highest standards of productivity and quality in our travel operations. This role requires excellent leadership and interpersonal skills, as well as the ability to multitask and...
-
Travel Operations Team Lead
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to 'creating life milestones.'We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...
-
Exoticca Travel Operations Expert
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoCompany OverviewAt Exoticca, we revolutionize the travel industry with our innovative approach to creating unforgettable experiences. Our commitment to delivering best-value trips and exploring unique destinations sets us apart as a pioneering online travel agency.About the RoleWe are seeking an experienced Travel Operations Expert to join our Flight...
-
Travel Operations Coordinator Lead
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoRole SummaryAs a key member of the Exoticca team, you will be responsible for managing our Travel Operations team, driving customer satisfaction and loyalty. You will ensure productivity and quality standards are met, lead individual and team performance expectations, and monitor real-time KPIs. Your role will involve supervising and reporting DMC inquiries,...
-
Exoticca Travel Experience Coordinator
hace 2 semanas
Barcelona, Barcelona, España Exoticca A tiempo completo**About Exoticca**We are a pioneering online travel agency that has revolutionized the concept of long-distance dream trips. Our mission is to create life-changing experiences for our customers, while exploring unique destinations and delivering best-value trips. At the core of our brand equity is the commitment to genuine care for both our customers and the...
-
Travel Operations Team Lead
hace 3 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaWe are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on our commitment to 'creating life milestones.' We strive to deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine...
-
Exoticca Travel Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoAre you passionate about delivering exceptional travel experiences? Exoticca is a pioneering online travel agency revolutionizing long-distance dream trips.We're seeking experienced telesales professionals to join our dynamic team as Sales Agents. This exciting opportunity allows you to utilize your sales skills in exchange for a highly competitive salary...
-
Exoticca Travel Experience Specialist
hace 3 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoAt Exoticca, we're revolutionizing the travel industry with our innovative approach to creating unforgettable experiences. As a pioneering online travel agency, we're seeking a skilled GDS Specialist to join our Flight Operations team.Job SummaryWe're looking for a detail-oriented and proactive individual to support our travel operations teams with daily...
-
Group Travel Specialist
hace 4 semanas
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoAbout Exoticca Travel CoWe are a dynamic and multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.As a Group Travel Specialist, you will be responsible for receiving and handling group travel requests from travel advisors in the US and Canada.You will...
-
Exoticca Travel Co Creative Strategist
hace 4 semanas
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoCompany OverviewAt Exoticca Travel Co, we are a young and dynamic team of around 400 people in rapid international growth. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, through the best holiday packages, at unbelievable prices.Job DescriptionWe are looking for a highly ambitious and...
-
Data Insights Specialist
hace 3 días
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoAbout UsExoticca Travel Co is a dynamic, multicultural team of around +350 people, in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What about the Data team?The Data team at Exoticca is responsible for making data essential in key decision-making across the whole...
-
Lead Graphic Designer for Exoticca Brand Team
hace 6 días
Barcelona, Barcelona, España Exoticca A tiempo completoExoticca, a pioneering online travel agency, is seeking an experienced Lead Graphic Designer to join its dynamic multicultural team. Located in Barcelona, this role offers a competitive compensation package and a hybrid work model.About ExoticcaWe revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment is to...
-
Travel Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoExoticca Travel Co is a dynamic company seeking a talented individual to join our Flight Operations team as a GDS Specialist. Our mission is to deliver exceptional travel experiences to our clients, and we're looking for someone who shares our passion for innovation and customer satisfaction. Key Responsibilities:• Handle and support Travel Operations...
-
Exoticca Travel Agent
hace 1 día
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo**About Us**Exoticca Travel Co is a dynamic and multicultural team in rapid international growth, seeking new partners to help create the best and most forward-thinking travel company of our generation. Our mission is to offer clients the possibility to visit the most beautiful and stimulating places on our planet, though unbeatable holiday packages at...
-
Senior Team Lead for B2B Operations
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Senior Team Lead for B2B OperationsExoticca, a pioneering online travel agency, is seeking a highly skilled Senior Team Lead for B2B Operations to join our dynamic team. This role will be responsible for managing a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business...
-
Business Operations Strategist
hace 7 días
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoAbout Exoticca Travel CoExoticca Travel Co is a dynamic and multicultural team of over 300 people, rapidly expanding internationally. We are seeking a highly ambitious Business Operations Analyst to join our team.
-
Senior Travel Operations Coordinator Specialist
hace 3 días
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built around delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for our customers and the planet.We...
-
Travel Operations Specialist
hace 2 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoExoticca: A Pioneer in Online Travel">We are a dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.">Job Summary:">This is an exciting opportunity to join our Flight Operations team as a GDS Specialist. As a key member of our operations team, you...
-
Exoticca Sales Expert
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our brand equity is built on a commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...
-
Global Travel Operations Director
hace 3 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoAbout Us: Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.' We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...