Lead Investigator Operations Manager
hace 4 días
We are seeking a dynamic and results-driven Lead Investigator Operations Manager to join our fast-paced Registration & Compliance Operations Investigations team at Amazon Spain Services, S.L. in Barcelona.
Job SummaryThe successful candidate will be responsible for managing one of our operations teams, driving and motivating staff, and ensuring the highest level of buyer satisfaction with their experiences on our marketplaces.
To achieve this, we require someone with strong people management skills, a proven ability to drive and motivate staff, and advanced working knowledge of MS Office, particularly MS Excel.
A Bachelor's degree is desirable, but not essential. The ideal candidate will have at least three years' experience in an operational people management role, preferably within a fast-paced, metric-driven operations team.
This role offers a unique opportunity to make a real difference at Amazon and contribute to our mission to provide the best possible customer experience.
About the RoleThe Registration & Compliance Operations Investigations team plays a critical role in safeguarding our marketplaces by conducting automated and manual investigations of buyers and sellers.
We are looking for a skilled and experienced leader who can inspire and motivate our team to deliver exceptional results and drive continuous improvement.
Key Responsibilities- Manage one of our operations teams, ensuring effective day-to-day operations and achieving key performance indicators (KPIs).
- Drive and motivate staff to deliver exceptional results, promoting a culture of excellence and continuous improvement.
- Conduct investigations into buyer and seller activities, ensuring compliance with our policies and procedures.
- Develop and implement processes to improve operational efficiency and effectiveness.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
To succeed in this role, you will need:
- At least three years' experience in an operational people management role.
- Strong people management skills, with the ability to motivate and inspire a team.
- Advanced working knowledge of MS Office, particularly MS Excel.
- Proven ability to drive and motivate staff, with a track record of delivering exceptional results.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
We offer a competitive salary of €60,000 - €80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
This is a fantastic opportunity to join a dynamic team at Amazon and make a real difference in the lives of our customers.
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