Account Manager EMEA Operations Lead

hace 7 días


Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

**Job Title:** Account Manager EMEA Operations Lead

**About Us:** At Hewlett-Packard, we are committed to delivering exceptional customer experiences through our team of talented professionals. We believe in fostering long-term relationships with our customers and providing them with innovative solutions that meet their evolving needs.

**Salary Range:** €60,000 - €80,000 per annum, depending on experience.

**Job Description:

We are seeking an experienced Account Manager to lead our EMEA operations. This role will be responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The successful candidate will have a proven track record of managing partner relationships, communicating performance updates to management, and developing personalized initiatives for customer retention and growth.

  • Develops and maintains strong, long-term relationships with key customers;
  • Serves as the primary point of contact for complex issues and strategic discussions;
  • Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services;
  • Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement;
  • Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs;
  • Provides regular updates to the management on customer engagement performance and strategic initiatives;
  • Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy;
  • Collaborates closely with other departments to improve solutions and ensure seamless customer interactions;
  • Provides mentorship and training to junior customer engagement managers;
  • Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights;
  • Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes;
**Requirements & Qualifications:

To succeed in this role, you will need:

  • A four-year or graduate degree in Business Administration, Economics, Sales, Marketing, or any other related discipline;
  • At least 3 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field;
  • Knowledge of billing and ability to work under pressure;
  • Excellent communication and organizational skills;
  • Advanced level of written and spoken English;
  • Second foreign language is a must (German/French/Spanish/Italian);
**Why Join Us?

At Hewlett-Packard, we offer a dynamic and supportive work environment that fosters professional growth and development. Our employees enjoy a competitive salary and benefits package, including access to cutting-edge technology and ongoing training and education programs.



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