Global Service Delivery Expert

hace 1 semana


Barcelona, Barcelona, España Sd Worx A tiempo completo
About Sd Worx

SD Worx is a leading European provider of Payroll & HR services with a global presence. We strive to bring people solutions to life and turn HR into a valuable resource for our clients and their teams.

Our Offerings

  • Medical insurance fully paid by SD Worx for employees and their dependents (with upgrade options)
  • Flexible pay packages and allowances for transport, internet, and mobile
  • Dynamic work environment with flexible hours, remote work options, and laptop and equipment provision
  • 25 days of leave on a full-time basis, workation opportunities, and learning and career growth

The Role

We are seeking an experienced Service Delivery Manager to oversee the operational follow-up of international medium and large clients. This challenging role requires excellent communication skills, commercial drive, and a passion for customer satisfaction.

Responsibilities

  • Monitor and follow up on client relationships and agreements
  • Ensure service delivery and invoicing meet client needs
  • Apply governance models with regular reviews and reporting
  • Maintain client relationships and identify challenges for proposal development
  • Advise clients and communicate effectively, both verbally and in writing


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