Technical Documentation Specialist
hace 2 días
At Backbase Inc., we're looking for a skilled Technical Documentation Specialist to join our team. As a key member of our R&D Department, you'll be responsible for creating high-quality documentation that makes it easy for system integrators and developers to adopt, extend, and build with our software.
Key Responsibilities- Collaborate with product squads to plan, write, review, and improve documentation on an ongoing basis.
- Participate in the wider Technical Writing Guild, working with other technical writers to achieve guild OKRs on a quarterly basis.
- Create a documentation strategy together with product team members within your dedicated product area – you must build a common understanding of the different audiences that your documentation serves, what content they need, and how you are going to structure pages to convey this information.
- Optimally produce use case-based documentation to explain, instruct, and guide in the successful use of our products.
To excel in this role, you'll need:
- An ability to think strategically about the architecture of the documentation in relation to the product portfolio.
- A deep understanding of the audiences of your product area and how the products are used by different stakeholders.
- Excellent writing skills, with a keen interest in user feedback and ongoing quality improvement.
- An ability to use data and insights to make formal decisions about content and advocate for best content practices with stakeholders.
- Good time management and organization skills, with an ability to prioritize competing demands.
- Experience writing technical content in the context of a complex product suite, as well as documenting REST APIs, services, and code examples.
- You can quickly grasp technical concepts and ask the right questions.
- Experience working with markup languages such as Asciidoc and Markdown, using version control systems such as Git and GitHub, and following a Docs-as-Code approach.
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