Technical Documentation Specialist

hace 2 días


Madrid, Madrid, España Backbase Inc. A tiempo completo
About This Role

At Backbase Inc., we're looking for a skilled Technical Documentation Specialist to join our team. As a key member of our R&D Department, you'll be responsible for creating high-quality documentation that makes it easy for system integrators and developers to adopt, extend, and build with our software.

Key Responsibilities
  • Collaborate with product squads to plan, write, review, and improve documentation on an ongoing basis.
  • Participate in the wider Technical Writing Guild, working with other technical writers to achieve guild OKRs on a quarterly basis.
  • Create a documentation strategy together with product team members within your dedicated product area – you must build a common understanding of the different audiences that your documentation serves, what content they need, and how you are going to structure pages to convey this information.
  • Optimally produce use case-based documentation to explain, instruct, and guide in the successful use of our products.
Requirements

To excel in this role, you'll need:

  • An ability to think strategically about the architecture of the documentation in relation to the product portfolio.
  • A deep understanding of the audiences of your product area and how the products are used by different stakeholders.
  • Excellent writing skills, with a keen interest in user feedback and ongoing quality improvement.
  • An ability to use data and insights to make formal decisions about content and advocate for best content practices with stakeholders.
  • Good time management and organization skills, with an ability to prioritize competing demands.
  • Experience writing technical content in the context of a complex product suite, as well as documenting REST APIs, services, and code examples.
  • You can quickly grasp technical concepts and ask the right questions.
  • Experience working with markup languages such as Asciidoc and Markdown, using version control systems such as Git and GitHub, and following a Docs-as-Code approach.


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