Technical Documentation Specialist

hace 4 semanas


Madrid, Madrid, España Celonis A tiempo completo

About the Role:

Celonis is seeking a skilled Technical Writer to join our Product & Engineering team. As a Technical Writer, you will be responsible for creating high-quality documentation that facilitates users finding the information they need when they need it.

Key Responsibilities:

  • Create, revise, and publish world-class documentation
  • Build relationships with product and engineering teams and actively participate in Agile teams
  • Become a subject matter expert (SME) developing expertise in your product area(s)
  • Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy
  • Write, edit, and review product UI components, in-app text strings, and error messages
  • Partner with Celonis Academy, Customer Support, and Community teams to create the best self-service experience for customers
  • Improve documentation through feedback analysis, support tickets, and interviews
  • Take on additional improvement projects to improve overall documentation quality

Requirements:

  • Self-starter who can take the initiative with minimal supervision
  • Comfortable working independently to gather information from software developers and product management about new features
  • Prior experience documenting SaaS, client-server, on-premise, and cloud software applications
  • Knowledge of Agile development environments and experience working with APIs, programming languages, and Web technologies
  • Excellent content planning, organization, and time management skills
  • Ability to act as an information designer, project manager, writer, editor, and publisher
  • Excellent spoken and written English

About Celonis:

Celonis is a leading provider of process mining and business process management software. We are a global company with offices around the world and a team of talented individuals who are passionate about creating innovative solutions for our customers.



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