Senior Technical Writer
hace 4 semanas
At Board International, we're seeking a highly skilled Senior Technical Writer to join our Innovation Centre in Madrid. As a key member of the Platform Product team, you'll lead our documentation projects and contribute to the ongoing development of our content strategy.
As a Senior Technical Writer, you'll be responsible for creating clear, concise, and valuable documentation that enhances user experience. You'll have the opportunity to reimagine and improve our content architecture, lead major documentation initiatives, and influence how technical content is produced and delivered across multiple user personas.
Key responsibilities include:
- Developing content strategy to deliver technical content that meets the needs of a diverse user base
- Producing clear, concise, and well-researched content, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts
- Leading projects end-to-end, taking full ownership of content projects from inception to completion, managing multiple initiatives simultaneously
- Becoming a subject matter expert, gaining in-depth knowledge of our products and services, ensuring that you can audit, update, and create documentation that is accurate and aligned with current product features
- Innovating and improving documentation processes, identifying inefficiencies in current workflows and implementing new processes and Standard Operating Procedures (SOPs)
Requirements include:
- A minimum of 5 years of experience in technical writing or content management, ideally within IT or SaaS industry
- Strong leadership and problem-solving abilities, with proven experience managing projects from start to finish
- Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure
- Exceptional written communication skills in English, U.S. spelling preferred (Italian and other languages are an advantage)
- Ability to advocate for and negotiate improvements in both the product and documentation to further the knowledge management mission
- Impeccable organizational skills, capable of juggling multiple tasks and priorities simultaneously
- Strong interpersonal skills, with a history of building relationships and aligning teams across multiple departments
- Knowledge of UCD principles and how to apply them effectively to technical documentation
- Experience working with publishing platforms and tools like Document360, Figma, and Miro
At Board International, we value diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day.
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