Global Customer Solutions Coordinator

hace 4 días


Hospitalet de Llobregat, Barcelona, España Leica Biosystems A tiempo completo

At Leica Biosystems, our mission of Advancing Cancer Diagnostics, Improving Lives drives every aspect of our corporate culture. As a global leader in cancer diagnostics, we offer the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable solutions improve workflow efficiency and diagnostic confidence. Every moment matters when it comes to cancer diagnostics, and our associates know that their work contributes to accurate diagnoses and anxiety relief. Based in Barcelona, this is an on-site role that provides critical support to Customers and Sales teams across various channels.

Main Responsibilities:

  • Order Management: Receive requests for price quotations, purchase orders, order changes, adjustments, and applications directly from customers and dealers.
  • Customer Relations: Maintain rapport with customers to deliver exceptional service through all types of media interactions.
  • Purchase Order Processing: Use tools like internal shop and Sales Force to transfer quotations made to SAP as orders, ensuring timely delivery and minimizing open orders at month-end.

You will be responsible for purchasing and tracking goods on orders, coordinating deliveries, monitoring open orders via ZSOS, and utilizing LMS Shop/Sales Force.Com and SAP to retrieve customer information, stock status, and purchase order status. You will also work closely with Business Units to obtain delivery information for scheduled shipments, check credit status with the credit department, and maintain up-to-date files of active orders and post activity.

Key Qualifications:

  • SAP/ERP Experience: Knowledge and experience working with SAP/ERP systems are essential.
  • Languages: Fluent in Spanish and English with strong time management and organizational skills.
  • Customer Focus: A continuous improvement mindset with a strong customer orientation is crucial for success.

Salary Range: €45,000 - €60,000 per annum, depending on qualifications and experience.



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