Genesys Cloud Support Specialist

hace 2 horas

Madrid, Madrid, España Sabio A tiempo completo

Genesys Cloud Support Engineer - L1

Sabio, a global company and leading independent UK Contact Centre solution supplier, is seeking an exceptionally driven Genesys Cloud Engineer L1 to join our Support department.

We're looking for individuals with the right cultural fit who can drive our business forward. Our growth is dependent on yours, and we encourage you to develop new knowledge and skills.

Key Responsibilities:

  • Problem solving: Understand customer needs and find solutions using Genesys Cloud functionalities.
  • Continuous improvement: Analyze platform problems and propose actions to avoid recurring technical issues.
  • Communication: Work comfortably with users and convey confidence in the team's work in a clear, concise, and effective way.
  • Configuration and administration of the Genesys Cloud environment for one of our customers.
  • Ticket management: Follow-up, track, and escalate tickets within the customer ticketing tool.
  • Manufacturer escalation if necessary.

Skills, Knowledge, and Expertise:

  • Technical skills: Experienced in Contact Center environments, especially those implemented on Genesys Cloud.
  • Competencies & Behaviours:
    • Degree in ICT (Computer Science, Telecommunications).
    • Knowledge and experience with contact center technologies (Genesys Cloud).
    • Knowledge and experience with ticketing tools (Remedy, ServiceNow).

Benefits:

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
  • 25 days paid holiday a year

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