Genesys Cloud Support Specialist
hace 3 horas
Sabio is a leading global company and the UK's top independent Contact Centre solution supplier. We work with top brands and partners worldwide, helping them build high-quality, secure, and robust platforms and solutions.
We're looking for an experienced and driven Genesys Cloud Support Engineer to join our Support team. As a key member of our team, you'll play a crucial role in driving change and growth within our business.
Key Responsibilities- Problem-solving: Understand customer needs and find solutions using Genesys Cloud functionalities.
- Evolving software development: Identify and define improvements on customer telephony platforms.
- Continuous improvement: Analyze platform problems and propose actions to avoid recurring technical issues.
- Communication: Work with users and convey confidence in team work to customers in a clear and effective way.
- Configuration, modification, and creation of Architect flows.
- Configuration, management, and troubleshooting of outbound campaigns in all available dialling modes.
- Proactive approach to identifying and defining enhancements to the telephony platform.
- Experience in Contact Center environments, especially those implemented on Genesys Cloud and those with multiple integrations.
- Knowledge of Genesys Cloud Reporting, including Real-Time and Historical.
- Knowledge of Data Actions and Lambda.
- Scripting in Genesys Cloud.
- Degree in ICT (Computer Science, Telecommunications).
- Knowledge and experience with contact center technologies (Genesys Cloud).
- Knowledge and experience with ticketing tools (Remedy, ServiceNow).
- Pension Scheme.
- Remote/Flexible work.
- Life insurance.
- Private healthcare.
- 25 days paid holiday a year.
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