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hace 2 meses
Sabio Group is seeking a highly skilled Genesys Cloud Support Specialist to join our Support department. As a key member of our team, you will play a vital role in driving change within our business and contributing to our growth.
Key Responsibilities- Problem Solving: Utilize your technical expertise to understand customer needs and resolve issues with Genesys Cloud functionalities.
- Continuous Improvement: Analyze platform problems and propose actions to prevent recurring technical issues.
- Communication: Effectively communicate with customers and team members to convey confidence and expertise.
- Configuration and Administration: Manage the Genesys Cloud environment for one of our customers.
- Ticket Management: Track, follow-up, and escalate tickets within the customer's ticketing tool.
- Manufacturer Escalation: Escalate issues to the manufacturer as necessary.
- Technical Skills:
- Experience in Contact Center environments, particularly those implemented on Genesys Cloud.
- Experience with monitoring and alarm systems.
- Competencies & Behaviours:
- Degree in ICT (Computer Science, Telecommunications).
- Knowledge and experience with contact center technologies (Genesys Cloud).
- Knowledge and experience with ticketing tools (Remedy, ServiceNow).
- Responsibility.
- Proactivity.
- Teamwork.
- Pension Scheme.
- Remote/Flexible work.
- Life insurance.
- Private healthcare.
- 25 days paid holiday a year.
Sabio Group values a strong problem-solving engineering background and a 'can-do' attitude. We are a passionate team that motivates each other to learn and develop our careers. We are looking for individuals who share our values and are eager to contribute to our growth.
