Genesys Cloud Support Specialist

hace 2 meses

Madrid, Madrid, España Sabio A tiempo completo

Job Summary

We are seeking an exceptionally driven and experienced Genesys Cloud Support Engineer to join our Support department at Sabio Group.

About Sabio Group

Sabio Group is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.

Key Responsibilities

  • Problem solving: Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.
  • Evolving software development: Identify and define improvements on the telephony platforms of our customers.
  • Continuous improvement: Perform analysis on platform problems and propose actions to avoid recurring technical problems.
  • Communication: Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way.
  • Configuration, modification, creation of Architect flows
  • Configuration, management, troubleshooting of outbound campaigns in all available dialling modes.
  • Proactive approach identifying and defining enhancements to the telephony platform.

Requirements

  • Experienced in Contact Center environments, especially those implemented on Genesys Cloud and those who include multiple integrations.
  • Knowledge of Genesys Cloud Reporting both Real-Time and Historical
  • Knowledge of Data Actions and Lambda
  • Scripting in Genesys Cloud
  • Degree in ICT (Computer Science, Telecommunications).
  • Knowledge and experience with contact center technologies (Genesys Cloud).
  • Knowledge and experience with ticketing tools (Remedy, ServiceNow).

What We Offer

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
  • 25 days paid holiday a year

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