Genesys Cloud Support Specialist

hace 2 meses

Madrid, Madrid, España Sabio A tiempo completo
About the Role

Sabio is a leading global company and the UK's top independent Contact Centre solution supplier. We work with top brands and partners worldwide, helping them build high-quality, secure, and robust platforms and solutions.

We're looking for an experienced and driven Genesys Cloud Support Engineer to join our Support team. As a key member of our team, you'll play a crucial role in driving change and growth within our business.

Key Responsibilities
  • Problem-solving: Understand customer needs and find solutions using Genesys Cloud functionalities.
  • Evolving software development: Identify and define improvements on customer telephony platforms.
  • Continuous improvement: Analyze platform problems and propose actions to avoid recurring technical issues.
  • Communication: Work with users and convey confidence in team work to customers in a clear and effective way.
  • Configuration, modification, and creation of Architect flows.
  • Configuration, management, and troubleshooting of outbound campaigns in all available dialling modes.
  • Proactive approach to identifying and defining enhancements to the telephony platform.
Requirements
  • Experience in Contact Center environments, especially those implemented on Genesys Cloud and those with multiple integrations.
  • Knowledge of Genesys Cloud Reporting, including Real-Time and Historical.
  • Knowledge of Data Actions and Lambda.
  • Scripting in Genesys Cloud.
  • Degree in ICT (Computer Science, Telecommunications).
  • Knowledge and experience with contact center technologies (Genesys Cloud).
  • Knowledge and experience with ticketing tools (Remedy, ServiceNow).
What We Offer
  • Pension Scheme.
  • Remote/Flexible work.
  • Life insurance.
  • Private healthcare.
  • 25 days paid holiday a year.

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