Genesys Cloud Support Specialist

hace 2 meses

Madrid, Madrid, España Sabio A tiempo completo

Job Summary

Sabio, a leading global company and independent UK Contact Centre solution supplier, is seeking an exceptionally driven Genesys Cloud Support Engineer to join our Support department.

About Us

Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.

Key Responsibilities

  • Problem solving: Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.
  • Continuous improvement: Perform analysis on platform problems and propose actions to avoid recurring technical problems.
  • Communication: Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way.
  • Configuration and administration of the Genesys Cloud environment in one of our customers.
  • Ticket management: follow-up, track and ticket escalation within the customer ticketing tool.
  • Manufacturer escalation if necessary.

Requirements

  • Experienced in Contact Center environments, especially those implemented on Genesys Cloud.
  • Experienced in monitoring and alarm systems.
  • Degree in ICT (Computer Science, Telecommunications).
  • Knowledge and experience with contact center technologies (Genesys Cloud).
  • Knowledge and experience with ticketing tools (Remedy, ServiceNow).
  • Responsibility.
  • Proactivity.
  • Teamwork.

What We Offer

  • Pension Scheme.
  • Remote/Flexible work.
  • Life insurance.
  • Private healthcare.
  • 25 days paid holiday a year.

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