Genesys Cloud Support Specialist
hace 2 días
Sabio Group is seeking an experienced Genesys Cloud Support Engineer to join our Support department. As a key member of our team, you will be responsible for providing technical support and solutions to our customers using Genesys Cloud.
Key Responsibilities:- Provide technical support and solutions to customers using Genesys Cloud
- Analyze and resolve technical issues related to Genesys Cloud
- Configure and administer Genesys Cloud environment
- Manage and escalate tickets within the customer ticketing tool
- Experience with Genesys Cloud and contact center technologies
- Knowledge of ticketing tools and manufacturer escalation procedures
- Strong problem-solving and analytical skills
- Excellent communication and teamwork skills
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
- 25 days paid holiday a year
Sabio Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are unable to offer sponsorship on any roles advertised.
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