Genesys Cloud Support Specialist

hace 2 días


Madrid, Madrid, España Sabio Group A tiempo completo
Job Title: Genesys Cloud Support Engineer

Sabio Group is seeking an experienced Genesys Cloud Support Engineer to join our Support department. As a key member of our team, you will be responsible for providing technical support and solutions to our customers using Genesys Cloud.

Key Responsibilities:
  • Provide technical support and solutions to customers using Genesys Cloud
  • Analyze and resolve technical issues related to Genesys Cloud
  • Configure and administer Genesys Cloud environment
  • Manage and escalate tickets within the customer ticketing tool
Requirements:
  • Experience with Genesys Cloud and contact center technologies
  • Knowledge of ticketing tools and manufacturer escalation procedures
  • Strong problem-solving and analytical skills
  • Excellent communication and teamwork skills
What We Offer:
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
  • 25 days paid holiday a year

Sabio Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are unable to offer sponsorship on any roles advertised.



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