Genesys Cloud Support Specialist

hace 3 días


Madrid Centro, Madrid, España Sabio Group A tiempo completo
Job Summary

Sabio Group is seeking a highly skilled Genesys Cloud Support Specialist to join our Support department. As a key member of our team, you will play a vital role in driving change within our business and contributing to our growth.

Key Responsibilities
  • Problem Solving: Utilize your technical expertise to understand customer needs and resolve issues with Genesys Cloud functionalities.
  • Continuous Improvement: Analyze platform problems and propose actions to prevent recurring technical issues.
  • Communication: Effectively communicate with customers and team members to convey confidence and expertise.
  • Configuration and Administration: Manage the Genesys Cloud environment for one of our customers.
  • Ticket Management: Track, follow-up, and escalate tickets within the customer's ticketing tool.
  • Manufacturer Escalation: Escalate issues to the manufacturer as necessary.
Requirements
  • Technical Skills:
    • Experience in Contact Center environments, particularly those implemented on Genesys Cloud.
    • Experience with monitoring and alarm systems.
  • Competencies & Behaviours:
    • Degree in ICT (Computer Science, Telecommunications).
    • Knowledge and experience with contact center technologies (Genesys Cloud).
    • Knowledge and experience with ticketing tools (Remedy, ServiceNow).
    • Responsibility.
    • Proactivity.
    • Teamwork.
What We Offer
  • Pension Scheme.
  • Remote/Flexible work.
  • Life insurance.
  • Private healthcare.
  • 25 days paid holiday a year.
Company Culture

Sabio Group values a strong problem-solving engineering background and a 'can-do' attitude. We are a passionate team that motivates each other to learn and develop our careers. We are looking for individuals who share our values and are eager to contribute to our growth.



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