Genesys Cloud Support Specialist

hace 1 día


Madrid, Madrid, España Sabio Group A tiempo completo

Job Summary

Sabio Group is seeking a highly skilled Genesys Cloud Support Specialist to join our Support department. As a key member of our team, you will play a crucial role in driving change within our business and delivering exceptional customer experiences.

Key Responsibilities:

  • Problem Solving: Analyze customer needs and problems, and develop solutions using Genesys Cloud functionalities.
  • Continuous Improvement: Perform analysis on platform problems and propose actions to prevent recurring technical issues.
  • Communication: Effectively communicate with customers and team members to convey confidence and expertise.
  • Configuration and Administration: Manage the Genesys Cloud environment for our customers.
  • Ticket Management: Track and resolve customer tickets in a timely and efficient manner.

Requirements:

  • Technical Skills: Experience in Contact Center environments, particularly those implemented on Genesys Cloud.
  • Competencies & Behaviours: Strong problem-solving skills, proactivity, and teamwork.

What We Offer:

A dynamic and passionate team environment that fosters growth and development. Join us in delivering exceptional customer experiences and driving business success.



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