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Genesys Cloud Support Specialist
hace 2 meses
About Sabio Group
Sabio Group is a leading global company that specializes in providing innovative solutions for contact centers. We work with top brands and partners worldwide, helping them build high-quality, secure, and robust platforms.
Our Mission
We strive to deliver exceptional customer experiences using the best tools and technologies available. Our team is passionate about learning, experimenting, and building cutting-edge products that meet the ever-changing needs of our customers.
Job Summary
We are seeking an experienced Genesys Cloud Support Specialist to join our Support department. As a key member of our team, you will play a crucial role in driving change and growth within our business.
Key Responsibilities
- Problem Solving: Understand customer needs and find solutions using Genesys Cloud functionalities.
- Continuous Improvement: Analyze platform problems and propose actions to prevent recurring technical issues.
- Communication: Effectively communicate with customers and team members to convey confidence and clarity.
- Configuration and Administration: Manage the Genesys Cloud environment for our customers.
- Ticket Management: Follow up, track, and escalate tickets within the customer ticketing tool.
Requirements
- Technical Skills: Experience in contact center environments, especially those implemented on Genesys Cloud.
- Competencies & Behaviours: Degree in ICT, knowledge of contact center technologies, and experience with ticketing tools.
What We Offer
- Pension Scheme
- Remote/Flexible Work
- Life Insurance
- Private Healthcare
- 25 Days Paid Holiday a Year
Important Notes
- Strictly No Agencies.
- All applicants must have the right to work in the territory to which the role relates (UK & EU).
