IT Service Delivery Specialist
hace 5 días
BESTSELLER es una empresa líder en el sector de la moda a nivel mundial, con un enfoque familiar y un ritmo rápido.
El salario estimado para este puesto es entre 30.000 y 40.000 € anuales.
Descripción del PuestoComo TECH Supporter, tu principal tarea es proporcionar servicios técnicos a empleados y socios de BESTSELLER en todo el mundo.
Tu objetivo es permitir a los usuarios optimizar su rendimiento resolviendo incidentes y solicitudes de servicio al nivel de servicio acordado.
También debes asesorar y compartir conocimientos para hacer que los usuarios sean más independientes en cuanto a tecnología.
Responsabilidades- Proporcionar apoyo técnico amigable a través de teléfono, correo electrónico, chat y visitas personales, y registrar estos en el sistema ITSM/Service Now.
- Ayudar con el soporte diario a través del proceso de gestión de incidentes en el sistema ITSM/Service Now.
- Coparticipar en el desarrollo y mantenimiento de la plataforma tecnológica, alineado con la estrategia de TI y las necesidades comerciales.
- Tener habilidades técnicas sólidas y capacidad de organización.
- Tener habilidades de proyecto y gestión del tiempo.
- Tener mentalidad de servicio al cliente, escucha activa y capacidades de trabajo en equipo.
Formarás parte de la familia BESTSELLER, una cultura acogedora que valora las nuevas ideas y da voz a todos.
Apostamos por el espíritu emprendedor, lo que implica que tendrás la libertad de desarrollarte según tus propias preferencias.
Te brindamos responsabilidad y la oportunidad de crecer tanto personal como profesionalmente desde el primer día.
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