IT Service Delivery Specialist

hace 5 días


Málaga, Málaga, España BESTSELLER A tiempo completo

BESTSELLER es una empresa líder en el sector de la moda a nivel mundial, con un enfoque familiar y un ritmo rápido.

El salario estimado para este puesto es entre 30.000 y 40.000 € anuales.

Descripción del Puesto

Como TECH Supporter, tu principal tarea es proporcionar servicios técnicos a empleados y socios de BESTSELLER en todo el mundo.

Tu objetivo es permitir a los usuarios optimizar su rendimiento resolviendo incidentes y solicitudes de servicio al nivel de servicio acordado.

También debes asesorar y compartir conocimientos para hacer que los usuarios sean más independientes en cuanto a tecnología.

Responsabilidades
  • Proporcionar apoyo técnico amigable a través de teléfono, correo electrónico, chat y visitas personales, y registrar estos en el sistema ITSM/Service Now.
  • Ayudar con el soporte diario a través del proceso de gestión de incidentes en el sistema ITSM/Service Now.
  • Coparticipar en el desarrollo y mantenimiento de la plataforma tecnológica, alineado con la estrategia de TI y las necesidades comerciales.
Habilidades y Cualificaciones
  • Tener habilidades técnicas sólidas y capacidad de organización.
  • Tener habilidades de proyecto y gestión del tiempo.
  • Tener mentalidad de servicio al cliente, escucha activa y capacidades de trabajo en equipo.
Ventajas

Formarás parte de la familia BESTSELLER, una cultura acogedora que valora las nuevas ideas y da voz a todos.

Apostamos por el espíritu emprendedor, lo que implica que tendrás la libertad de desarrollarte según tus propias preferencias.

Te brindamos responsabilidad y la oportunidad de crecer tanto personal como profesionalmente desde el primer día.



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