International Service Delivery Manager
hace 1 mes
About SD Worx
At SD Worx, we bring people solutions to life, turning HR into a value source for our clients and their people. Our goal is to deliver exceptional customer experiences through our comprehensive payroll and HR services.
Job Description
We are seeking a talented International Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the operational follow-up of international medium and large clients. Your primary objective will be to continuously strive for customer success and customer engagement.
Your Key Responsibilities
- Monitor and follow up on the relationship and agreements made with the client
- Monitor and follow up on the services and invoicing
- Apply the necessary governance model with monthly and quarterly reviews
- Monitor and report to the customer and internally in accordance with the agreements made and the SLAs
- Main
Your Skills and Experience
To be successful in this role, you will need:
- Around 5+ years of experience in service delivery management processes & governance for international customers
- Fluent in English
- Excellent communication skills
- Excellent customer service skills
- Commercially driven, solutions driven approach
What We Offer
We offer a dynamic environment with flexible working hours and the opportunity to work from home. You will also receive a laptop, equipment, and many other benefits.
About Us
SD Worx is a leading European provider of Payroll and HR services with global reach. We have offices in Europe and in Mauritius. We believe in diversity and welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.
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