Senior Service Delivery Manager

hace 1 semana


Málaga, Málaga, España Ttec A tiempo completo

As a key member of our Ttec team, you will monitor performance, analyze data, and provide recommendations to drive program success. Your expertise in operations management will enable you to effectively manage day-to-day operations, processes, and reporting. You will also provide leadership, engagement, performance management, communication, and development of staff. Additional responsibilities include developing and implementing strategies to improve quality and goal metrics, as well as delivering excellent customer service and communication. Required skills include strong verbal and written communication, proficiency in database applications, and the ability to lead and collaborate with staff and the operations management team.



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