Supply Chain Delivery Specialist
hace 7 días
Key Accountabilities:
As a Supply Chain Delivery Specialist at Vodafone Group, you will be responsible for building effective working relationships with customer technical & procurement teams. You will support the VPC in delivering all financial targets related to the customer account, including revenue and margin. You will also support the execution of the strategic account plan as defined by the VPC.
Customer Liaison:
You will be the key customer liaison responsible for developing strong one-to-one long-term relationships with key decision makers/influencers up to C Level. You will support Senior Account Manager and VPC team to effectively support customer requirements. You will deliver customer NPS improvements and ensure correct execution of the Master Services Agreement to optimise scale via the VPC while flagging any VPC commercial exposure to Senior Account Manager and ensuring customer satisfaction.
Problem-Solving:
You will act as the voice of the customer into the VPC, driving delivery of the customer requirements in the required timescales. You will develop and implement solutions that simplify processes and improve revenue. You will manage and resolve customer issues in a timely manner.
VPC Collaboration:
You will ensure the customer's requirements are captured and delivered in all procurement activities. You will mobilise the right professionals within the organisation to resolve customer issues and deliver against the customer requirements in the timescales required. You will advocate a customer-centric culture across the VPC.
What You'll Do:
You will be accountable for the effective interaction of specified Partner Market, with VPC teams to ensure the timely and efficient fulfilment of identified list of engagements across: Optimizing the full P2P cycle, Commercial contract management, BI & reporting structure, SCM KPI development and management. You will ensure regular progress review meetings with customer, Account Manager and VPC stakeholders, and providing regular progress reporting to Account Manager on SCM initiatives. You will be a role model in developing effective working relationships locally between specified customers and managers to enable an efficient SCM turnaround time and drive efficient fulfilment that delivers commercial benefits to the customer. You will ensure the customer is at the heart of decision-making, and will implement clear fulfilment plans, actions and metric to deliver customer satisfaction.
What's in it for you:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave.
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