IT Service Management Program Lead

hace 4 semanas


Málaga, Málaga, España Sd Worx A tiempo completo

We are looking for a highly skilled IT Service Management Program Lead to join our team at SD Worx. As a key member of our IT Project & Program Management team, you will be responsible for leading the implementation of our new ITSM tool, which will enable us to achieve a corporate standard for IT service management across all our European countries.

You will work closely with our implementation partner and internal stakeholders to ensure a smooth and successful roll-out. Your primary objective will be to manage the program independently, ensuring that it meets the time-scope-budget objectives.

Key Responsibilities:

  • Coordinate and communicate with the implementation partner and internal stakeholders, ensuring that they are aligned and engaged throughout the program.
  • Monitor and report on the program progress, risks, and issues, and take appropriate actions to mitigate them.
  • Ensure that the program follows the best practices and standards for IT service management and project management.

Requirements:

  • University degree (Master or bachelor) or equal through experience.
  • At least 5 years of professional experience, with relevant experience in managing large projects, preferably with exposure to ITSM implementations.
  • ITIL knowledge and certification is considered a plus.
  • Confident with a "can do" attitude.
  • Strong communication skills and ability to work in teams.
  • System-thinking and handling.
  • Project management certification (Prince II, PMBok, Agile PM, etc.) is considered a plus.
  • Agile thinking and working is a given.
  • Pragmatic focus on results and achieving the goals.
  • Ability to work in a multi-cultural and international matrix environment.
  • Ability to interpret multiple, possibly conflicting, requirements and prioritize these.
  • Fluent in English, both in speaking and writing. Any other European languages are considered an advantage.

  • Program Manager ITSM Lead

    hace 4 semanas


    Málaga, Málaga, España Sd Worx A tiempo completo

    We are seeking a highly skilled Program Manager ITSM to lead the implementation of our new ITSM tool, enabling us to achieve a corporate standard for IT service management across all our European countries.As a Program Manager ITSM, you will be responsible for managing the program independently, ensuring it meets time-scope-budget objectives. You will...


  • Málaga, Málaga, España The Workshop A tiempo completo

    We are Inventors of gaming platform, betting, fintech and software solutions. Across the globe, our cross-functional teams create online gaming platform as well as sports and fintech betting solutions that reach hundreds of thousands of users daily guided by our motto 'Fearlessly Forward' together.Our tech company is dedicated to developing intuitive...


  • Málaga, Málaga, España Ttec A tiempo completo

    As a key member of our Ttec team, you will monitor performance, analyze data, and provide recommendations to drive program success. Your expertise in operations management will enable you to effectively manage day-to-day operations, processes, and reporting. You will also provide leadership, engagement, performance management, communication, and development...


  • Málaga, Málaga, España Ilkari A tiempo completo

    Role OverviewThe Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.Key Responsibilities- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.-...


  • Málaga, Málaga, España Vodafone A tiempo completo

    Key Responsibilities:As a Senior Expert Solution Management, you will oversee the entire software lifecycle, from development to deployment, for VF PT & other European Markets.Your role will focus on coordinating solutions for local and Group systems, aligning them with the business and CF Group Inventory strategy.You will act as the main point of contact...


  • Málaga, Málaga, España Talan A tiempo completo

    Company Overview">Talan is a global advisory group that accelerates clients' transformation through innovation and technology. With 5,000 employees and a turnover of €600 million, we offer a continuum of services to support clients at each stage of their organization's transformation.">Job Description">We are seeking an IT Specialist to join our client's...


  • Málaga, Málaga, España Verisk A tiempo completo

    As a Senior Infrastructure and Security Engineer at Verisk, you will be responsible for developing and implementing secure and efficient IT infrastructure solutions. This includes designing and implementing information service and technology solutions that meet the needs of our business.The estimated salary for this role is around $140,000 - $180,000 per...


  • Málaga, Málaga, España Derivco A tiempo completo

    Company OverviewDerivco is a dynamic and innovative company that empowers its people to think creatively, push boundaries, and take ownership of their work. We create an environment where our people can thrive, grow, and unleash their full potential.Job DescriptionWe are currently looking for a Network Operations Centre Site Lead to join our team in Malaga....

  • Lead Generator

    hace 1 semana


    Málaga, Málaga, España Webhelp Spain A tiempo completo

    **Unlock Your Sales Potential**Are you looking for a challenging role where you can leverage your sales skills to drive business growth? As a Lead Generator at Webhelp Spain, you will play a crucial part in our team's success.**Your Key Responsibilities:**Generate leads for sales through prospect qualification, scheduling meetings, and product...


  • Málaga, Málaga, España Verisk A tiempo completo

    About the RoleWe are currently seeking an exceptional Senior Infrastructure and Security Engineer to join our IT team at Verisk. As a key member of our infrastructure engineering team, you will play a crucial role in designing, implementing, and maintaining our IT infrastructure and security systems.The successful candidate will have a strong background in...

  • IT Support Specialist

    hace 4 semanas


    Málaga, Málaga, España Ebury A tiempo completo

    Ebury is a leading FinTech firm that offers a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration.The IT Service Desk department plays a crucial role in supporting and maintaining the company's IT systems, providing efficient desktop support to all end users, and resolving...


  • Málaga, Málaga, España YanTech Associates A tiempo completo

    YanTech Associates is seeking a seasoned professional to fill the role of Lead Cybersecurity Risk Manager.We offer an attractive salary of $120,000 - $160,000 per year, depending on experience.As a key member of our team, you will play a pivotal part in coordinating and managing risk analysis, providing security awareness, and supporting IT teams within the...


  • Málaga, Málaga, España Korvest Ltd A tiempo completo

    EzyStrut, part of Korvest Ltd, is a leading supplier and manufacturer of cable support systems. We're seeking a Customer Service Team Leader to join our team in Malaga, WA. In this role, you'll support and lead our small customer service team, building effective relationships with internal and external customers. Responsibilities include processing telephone...

  • Strategic Sales Lead

    hace 4 semanas


    Málaga, Málaga, España Webhelp A tiempo completo

    About the Role:We're looking for a skilled Strategic Sales Lead to join our team in Malaga. As a Lead Generator, you'll be responsible for generating leads for sales, identifying potential customers, and conducting lead management.Your Key Responsibilities:Prospect qualification and scheduling meetingsMeeting tracking and product presentationUse of CRM tool...

  • Service Desk Team Manager

    hace 4 semanas


    Málaga, Málaga, España The Workshop A tiempo completo

    About the RoleWe are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a key member of our IT department, you will be responsible for leading and managing our Service Desk team, ensuring that they have the necessary skills and knowledge to provide exceptional support to our customers.Key ResponsibilitiesLead and manage...


  • Málaga, Málaga, España YanTech Associates A tiempo completo

    At YanTech Associates, we are seeking an experienced Cyber Risk Management Specialist to coordinate and manage risk analysis, provide security awareness, and support IT teams.Daily Tasks:Coordinate and manage risk analysisProvide security awareness and support to IT teamsMonitor and support CIOs regarding cybersecurity controlsRequirementsCommunicative...


  • Málaga, Málaga, España Management Solutions, S.L A tiempo completo

    Company OverviewAt Management Solutions, S.L, we are a leading provider of IT strategy and governance consulting services. Our team of experts works closely with clients to identify areas for improvement and develop tailored solutions that drive business growth.SalaryThe estimated annual salary for this position is €35,000 - €50,000, depending on...


  • Málaga, Málaga, España Vodafone A tiempo completo

    Job DescriptionVodafone is seeking a highly experienced pre-sales professional to join our team of Global Service Architects. As the subject matter expert for all service-related activities from pre-sales to contract signature, you will lead and participate in customer workshops, covering critical ITIL functions such as service support models, billing,...


  • Málaga, Málaga, España BESTSELLER A tiempo completo

    At BESTSELLER, we are seeking a highly skilled and motivated Technical Service Specialist to join our global team.Key Responsibilities:Provide technical support to BESTSELLER employees and partners worldwide.Solve incidents and service requests to the agreed service level.Advise and share knowledge to enable end-users to optimize their...

  • Service Coordinator

    hace 4 semanas


    Málaga, Málaga, España Makwater A tiempo completo

    Makwater is a national water and waste water treatment specialist. We design and manufacture a wide range of water treatment plants, and support our customers with a network of service teams across Australia.We are an Original Equipment Manufacturer (OEM) of water treatment plants, with a wide range of technologies, and a strong future order book for plants...