IT Service Management Program Lead
hace 4 semanas
We are looking for a highly skilled IT Service Management Program Lead to join our team at SD Worx. As a key member of our IT Project & Program Management team, you will be responsible for leading the implementation of our new ITSM tool, which will enable us to achieve a corporate standard for IT service management across all our European countries.
You will work closely with our implementation partner and internal stakeholders to ensure a smooth and successful roll-out. Your primary objective will be to manage the program independently, ensuring that it meets the time-scope-budget objectives.
Key Responsibilities:
- Coordinate and communicate with the implementation partner and internal stakeholders, ensuring that they are aligned and engaged throughout the program.
- Monitor and report on the program progress, risks, and issues, and take appropriate actions to mitigate them.
- Ensure that the program follows the best practices and standards for IT service management and project management.
Requirements:
- University degree (Master or bachelor) or equal through experience.
- At least 5 years of professional experience, with relevant experience in managing large projects, preferably with exposure to ITSM implementations.
- ITIL knowledge and certification is considered a plus.
- Confident with a "can do" attitude.
- Strong communication skills and ability to work in teams.
- System-thinking and handling.
- Project management certification (Prince II, PMBok, Agile PM, etc.) is considered a plus.
- Agile thinking and working is a given.
- Pragmatic focus on results and achieving the goals.
- Ability to work in a multi-cultural and international matrix environment.
- Ability to interpret multiple, possibly conflicting, requirements and prioritize these.
- Fluent in English, both in speaking and writing. Any other European languages are considered an advantage.
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