Customer Service Supervisor Opportunity
hace 3 semanas
At ING, we're seeking a talented Customer Service & Efficiency Supervisor to join our COO Contact Center.
This role offers an exciting opportunity to lead and develop a high-performing team, driving customer satisfaction and operational excellence.
Key Responsibilities:- Manage performance and professional development of team members.
- Collaborate with customers and stakeholders to achieve strategic objectives.
- Develop and implement initiatives to improve client experience and process efficiency.
- Ensure regulatory compliance, budget control, and service level adherence.
We're looking for a skilled and results-driven individual with:
- Master's or Bachelor's degree with 2+ years of contact center experience.
- Excellent communication, problem-solving, and leadership skills.
- Proactivity, accountability, and a customer-centric mindset.
- Ability to work autonomously and drive change.
As a valued member of our team, you'll enjoy:
- A competitive salary: €**58,000 - €65,000 per year**, depending on experience.
- Flexible working hours and e-working arrangements.
- Restaurant card, life insurance, health insurance, and flexible remuneration model.
- Free company shuttle and banking benefits.
- Pension plan after 2 years of service.
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